Frequently asked questions


What service levels can I expect from Anglo?

At Anglo, we pride ourselves on providing an excellent service. Our comprehensive quality management system is at the heart of what we do. Because we are easy to work with, our Customer Service Team is free to focus on providing solutions to any wider purchasing issues you might have. Every member of our team has the authority and knowledge to answer the vast majority of your questions in a one phone call. We promise to answer emails within 2 business hours.

Anglo Office Group offers standard Next Day delivery throughout the UK with same delivery options for London. We also offer a variety of delivery solutions from ground floor to desk top to stock cupboard. Our service offering is client specific.


Where does Anglo deliver to?

We can deliver to all of Mainland UK, Northern Ireland and the Isle of Wight. We require a signature so please ensure someone is available.

We do not deliver to the Scottish Islands, Isle of Man, Channel Islands or Isles of Scilly.

We do not deliver to PO Box addresses.

REMOTE POSTCODES: A limited number of remote postcodes are subject to an additional delivery charge. We will notify you immediately if this applies to your order and will only proceed with your approval.

DELIVERY ADDRESS: Please be aware that the driver will deliver to the address stated on the order. If your delivery is to be made to a specific location, please include that detail on your order.

SAFES: Delivery of a safe will always be dependent upon ease of access to the site. Depending on the size and location, a site survey may be required before your order is processed. A delivery charge may then be necessary, which we will be pleased to discuss with you before you purchase a safe.

What guarantees can Anglo provide?

We offer service guarantees to all our clients. These guarantees are specific to them. We are happy to commit to demonstrable and measurable service guarantees for all our clients. We also guarantee that we will continue to be the lowest cost provider of business supplies – a status we manage through effective reviews and dedicated account management. For those not already an Anglo client considering Anglo as their business supplies partner we offer the following guarantees: We guarantee to identify savings and efficiencies of AT LEAST 10% over you current business supplies provider(s). Using our unique process, ADAM, we will identify this. IF, for some reason we are not able to identify at least 10% in savings we will reimburse you, and your organisation, for any time you have spent working with Anglo to that point.
   

I’m very busy. How much time will I need to spend with you to help you identify any savings for my business?

We will hold an initial meeting of approximately 45 mins. In this meeting we will explain the Anglo methodology and set out the process we will need to go though to identify definite savings and efficiencies. The workload from that point is down to us. We will then present our findings to you. All in all very little time indeed. And again if we don’t save you at least 10% then we will reimburse you for that time. There is really nothing to lose.
   

Who will look after my account once you have secured my business?

Every Anglo client has a dedicated account manager who in turn is supported by a specialist team and allocated individual in our offices. They make sure your account is looked after and your service is as you require. Furthermore each account will also be reviewed by an Anglo director whose job it is to ensure we do the things we need to do to keep you as an Anglo client for ever more.

Do you provide on-line ordering?

Not only do we offer it we actively encourage it. Ordering on-line is a proven way of maintaining control of expenditure and eliminating costs in ALL areas of the supply chain. We provide full training for every user and the comfort of a real person on the end of the phone should you need help or need to order in a more traditional way.

What is your returns policy?

We want you to be completely satisfied with your purchase and so our returns policy couldn't be simpler: we collect unwanted goods at no charge and will credit you in full. If you wish to return something, please contact us within fourteen days of delivery and we will send our driver to collect your unwanted item and credit you in full.

If an item in your delivery arrives damaged or faulty, please notify us within three working days. We will immediately arrange to collect the damaged/faulty item and deliver a replacement.


Can I exchange items I ordered by mistake?

Of course you can. The easiest thing to do is to return an item ordered in error and then place a new order for the correct item.

If you are unsure whether a product is going to be suitable for your needs, we are happy to supply goods on approval (subject to certain conditions) and, of course, our Customer Service Team will be pleased to answer your questions and advise you on those products that will most suit your requirements